Privacy policy
Last updated: August 12, 2025
Battery of New Zealand Ltd (“BNZ”, “we”, “our”) respects your privacy and is committed to handling your personal information responsibly and in compliance with the New Zealand Privacy Act 2020 and other applicable laws.
This Privacy Policy explains how we collect, use, store, and share your personal information.
1. Information we collect
We may collect:
Contact information – Name, phone number, email address
Vehicle information – Licence plate number, vehicle make/model, registration details
Purchase details – Product purchased, payment method, order history
Warranty information – Warranty registration details, service history
Logistics and delivery information – Name, delivery address, contact number
Website usage data – IP address, browser type, pages visited (including cookies; see our Cookies Policy)
2. How we collect your information
When you purchase products or services (in-store, online, or by phone)
When you use our website or mobile services
When you register for warranty or roadside assistance
When you contact us through customer support or social media
From trusted third parties, such as the New Zealand Transport Agency (NZTA) or authorised installation partners, with your consent where required
3. How we use your information
We may use your personal information to:
Process orders and payments
Deliver products and arrange installation
Provide warranty, returns, and roadside assistance
Respond to enquiries and provide customer support
Improve our products, services, and website
Send marketing communications, where you have opted in
4. Logistics and delivery information
We may share delivery details with trusted third-party logistics companies solely for the purpose of delivering your order. These companies must handle your information in accordance with applicable privacy laws and our instructions.
5. Sharing your information
We may share your personal information with:
Authorised installation partners
Third-party logistics companies
Service providers for payment processing, IT, and marketing
Government agencies, regulators, or law enforcement where required by law
We do not sell your personal information to third parties.
6. Cookies and tracking technologies
We use cookies and similar technologies to improve website functionality and user experience. See our Cookies Policy for more details.
7. Storage and security
We take reasonable steps to protect your personal information from loss, misuse, and unauthorised access.
8. Data retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including meeting any legal, accounting, or reporting requirements. Once the retention period expires, we will securely delete or anonymise your information in accordance with applicable laws.
9. Access and correction
You have the right to request access to, and correction of, the personal information we hold about you.
10. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
11. Contact us
Email: info@batterynz.co.nz
Address: unit 4/139 Cascades Road, Pakuranga Heights, Auckland, AUK, 2010, NZ.